FAQs

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number, you can check the current status of your shipment. Alternatively, you can email me at newkirknapa.com

we will track the order on your behalf.

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu. Once you have selected your desired category you can filter the listings further using the options on the left of the page. Throughout the site, there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code if you know it.

All items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wish-list and you will receive an email when they land. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

If you would like to exchange one item for another, you must first return the original item and then place a new order.

Please allow 7 to 10 business days to process returns. Items need to be inspected before issuing the credit.

We will gladly accept your return for a Store Credit or Exchange within 3 business days of receiving your order. Policy Is Strictly Enforced.

ALL ITEMS ARE NON-REFUNDABLE.

NO REFUNDS: We do not accept returns, however, we’ll accept unworn, unwashed, or defective merchandise purchased on newkirknapa.com

for an EXCHANGE ONLY or store credit.

Swimsuits, Sale Items and Accessories are FINAL SALE and not eligible for exchange. (NO EXCEPTIONS)

Sales Tax

newkirknapa.com

charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.